Privacy Policy

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ZapAssist LLC Privacy Policy

Effective Date: July 7, 2026

Privacy Policy

ZapAssist LLC (“ZapAssist”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our remote IT support services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information.

2. Personal Information

When you contact us, request support, or purchase a service, we may collect:
• Full name
• Email address
• Phone number
• Billing information
• Business name (if applicable)
• Service address (when necessary)
• Any information you voluntarily provide during support requests

3. Technical Information

When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Website usage statistics

4. Remote Support Information

When providing remote technical support, we may temporarily access your computer screen, system settings, software configuration, error logs, and files or folders only when necessary to complete the requested service and only with your permission. We never access personal files without your authorization.

5. How We Use Your Information

We use your information to:
• Provide remote technical support
• Respond to customer inquiries
• Process payments
• Schedule appointments
• Improve our services
• Maintain customer records
• Send customer support updates
• Send appointment reminders
• Send service notifications
• Send SMS communications only when you have provided your consent
• Prevent fraud and unauthorized activity
• Comply with legal obligations

We do not sell your personal information.

6. Cookies

Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and enhance user experience. You may disable cookies through your browser settings, although some features may not function properly.

7. Third-Party Services

We may use trusted third-party providers to operate our business, including payment processors, website hosting providers, analytics services, customer communication and SMS delivery platforms, and remote support software.

These providers receive only the information necessary to perform their services, are contractually required to protect your information, and may not use your information for their own marketing purposes.

8. SMS Communications and Mobile Information

If you provide your mobile phone number and consent to receive SMS messages from ZapAssist LLC, we may send text messages related to customer support, appointment reminders, service updates, account notifications, and other service-related communications.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. Reply HELP for assistance or contact support@zapassist.com.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. This information is used solely to provide the SMS communications you have requested.

Your mobile phone number and SMS consent will never be sold, rented, or shared for advertising or marketing purposes.

9. Payment Information

Payments are processed through secure third-party payment providers. ZapAssist LLC does not store your complete credit or debit card information on our servers.

10. Data Security

We use commercially reasonable administrative, technical, and physical safeguards including SSL/TLS encryption, secure remote support software, restricted access to customer information, password-protected systems, and regular security updates. While we strive to protect your information, no method of transmission or storage is completely secure.

11. Data Retention

We retain customer information only as long as necessary to provide services, maintain business records, meet legal and tax obligations, resolve disputes, and enforce agreements. When no longer required, information is securely deleted or anonymized where appropriate.

12. Sharing of Information

We do not sell or rent your personal information.

We may share limited personal information only with trusted service providers that perform services on our behalf, such as payment processors, website hosting providers, remote support software providers, customer communication platforms, and other vendors necessary to operate our business. These providers are contractually required to safeguard your information and may use it only to provide services for ZapAssist LLC.

We may also disclose information when required by law, to comply with legal obligations, to protect our legal rights, to prevent fraud or abuse, or in connection with a business merger, acquisition, or asset transfer.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

13. Remote Access Sessions

During remote support sessions, access occurs only with your permission. You may observe the session at all times and end it whenever you choose. We access only the information necessary to resolve your issue and do not intentionally collect personal files unrelated to the requested support.

14. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or obtain a copy of your personal information, withdraw consent where applicable, and opt out of marketing communications. Contact us to exercise these rights.

15. Children’s Privacy

Our services are intended for individuals at least 18 years old or those with parental or guardian consent. We do not knowingly collect personal information from children under 13.

16. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services constitutes acceptance of the revised Privacy Policy.

Contact Us

ZapAssist LLC
Email: support@zapassist.com
Website: https://www.zapassist.com
Business Hours: Monday–Saturday, 6:00 AM–6:00 PM (Mountain Standard Time)

SMS Support:
Reply HELP for assistance.
Reply STOP to unsubscribe.