*Effective Date:* July 7, 2026

## Privacy Policy

ZapAssist LLC (“ZapAssist”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our remote IT support services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

—

# Information We Collect

We may collect the following types of information:

### Personal Information

When you contact us, request support, or purchase a service, we may collect:

•⁠ ⁠Full name
•⁠ ⁠Email address
•⁠ ⁠Phone number
•⁠ ⁠Billing information
•⁠ ⁠Business name (if applicable)
•⁠ ⁠Service address (when necessary)
•⁠ ⁠Any information you voluntarily provide during support requests

### Technical Information

When you visit our website, we may automatically collect:

•⁠ ⁠IP address
•⁠ ⁠Browser type
•⁠ ⁠Device information
•⁠ ⁠Operating system
•⁠ ⁠Pages visited
•⁠ ⁠Date and time of your visit
•⁠ ⁠Website usage statistics

### Remote Support Information

When providing remote technical support, we may temporarily access:

•⁠ ⁠Your computer screen
•⁠ ⁠System settings
•⁠ ⁠Software configuration
•⁠ ⁠Error logs
•⁠ ⁠Files or folders only when necessary to complete the requested service and only with your permission.

We never access personal files without your authorization.

—

# How We Use Your Information

We use your information to:

•⁠ ⁠Provide remote technical support
•⁠ ⁠Respond to customer inquiries
•⁠ ⁠Process payments
•⁠ ⁠Schedule appointments
•⁠ ⁠Improve our services
•⁠ ⁠Maintain customer records
•⁠ ⁠Send service updates
•⁠ ⁠Prevent fraud and unauthorized activity
•⁠ ⁠Comply with legal obligations

We do not sell your personal information.

—

# Cookies

Our website may use cookies and similar technologies to:

•⁠ ⁠Improve website performance
•⁠ ⁠Remember user preferences
•⁠ ⁠Analyze website traffic
•⁠ ⁠Enhance user experience

You may disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

—

# Third-Party Services

We may use trusted third-party providers to operate our business, including:

•⁠ ⁠Payment processors
•⁠ ⁠Website hosting providers
•⁠ ⁠Analytics services
•⁠ ⁠Customer communication platforms
•⁠ ⁠Remote support software

These providers receive only the information necessary to perform their services and are required to protect your information.

—

# Payment Information

Payments are processed through secure third-party payment providers.

ZapAssist LLC does not store your complete credit or debit card information on our servers.

—

# Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including:

•⁠ ⁠Encrypted connections (SSL/TLS)
•⁠ ⁠Secure remote support software
•⁠ ⁠Restricted access to customer information
•⁠ ⁠Password-protected systems
•⁠ ⁠Regular security updates

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

—

# Data Retention

We retain customer information only for as long as necessary to:

•⁠ ⁠Provide services
•⁠ ⁠Maintain business records
•⁠ ⁠Meet legal and tax obligations
•⁠ ⁠Resolve disputes
•⁠ ⁠Enforce agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

—

# Sharing of Information

We do not sell or rent your personal information.

We may disclose information only:

•⁠ ⁠When required by law
•⁠ ⁠To comply with legal requests
•⁠ ⁠To protect our legal rights
•⁠ ⁠To prevent fraud or abuse
•⁠ ⁠During a business merger, acquisition, or asset transfer

—

# Remote Access Sessions

During remote support sessions:

•⁠ ⁠Access occurs only with your permission.
•⁠ ⁠You may observe the session at all times.
•⁠ ⁠You may end the session whenever you choose.
•⁠ ⁠We access only the information necessary to resolve your issue.

We do not intentionally collect personal files unrelated to the requested support.

—

# Your Privacy Rights

Depending on your location, you may have the right to:

•⁠ ⁠Request access to your personal information
•⁠ ⁠Correct inaccurate information
•⁠ ⁠Request deletion of your information
•⁠ ⁠Withdraw consent where applicable
•⁠ ⁠Request a copy of your information
•⁠ ⁠Opt out of marketing communications

To exercise these rights, please contact us using the information below.

—

# Children’s Privacy

Our services are intended for individuals who are at least 18 years of age or who have the consent of a parent or legal guardian.

We do not knowingly collect personal information from children under 13.

—

# Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

—

# Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated Effective Date.

Continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

—

# Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

*ZapAssist LLC*

Email: [support@zapassist.com]

Website: https://www.zapassist.com

Business Hours:
Monday – Saturday
6:00 AM – 6:00 PM (Central Time)

—

©️ 2026 ZapAssist LLC. All rights reserved.