Terms & Conditions

Effective Date: July 7, 2026

Welcome to ZapAssist LLC. These Terms & Conditions (“Terms”) govern your use of our website, products, services, and SMS communications. By accessing our website or using our services, you agree to these Terms.

 1.⁠ ⁠Services

ZapAssist LLC provides remote technical support and IT services, including but not limited to:

Remote computer troubleshooting
Virus and malware removal
Microsoft 365 and email support
Printer setup and troubleshooting
Wi-Fi and network troubleshooting
Device setup and configuration
Software installation and troubleshooting
General technical support for home users and small businesses

All services are provided remotely unless otherwise agreed.

 2.⁠ ⁠Appointments & Payments

Payment terms will be communicated before work begins. Some services may require payment in advance. Additional work outside the original scope may result in additional charges, which will be discussed and approved before proceeding.

 3.⁠ ⁠Customer Responsibilities

To help us provide effective support, you agree to:

Provide accurate and complete information.
Maintain backups of your important data before service begins.
Provide authorization for remote access to your device when necessary.
Ensure you have permission to request service on any device you ask us to support.

 4.⁠ ⁠Limited Warranty

ZapAssist LLC provides a limited 30-day workmanship warranty on services performed. This warranty covers only the original issue addressed during the service.

The warranty does not cover:

New or unrelated technical issues.
Hardware failures.
Software installed after the service.
Virus or malware reinfections.
Damage caused by third parties or user actions.

 5.⁠ ⁠Limitation of Liability

While we strive to provide high-quality services, ZapAssist LLC is not responsible for:

Loss of data.
Hardware failures.
Software incompatibilities.
Business interruption.
Indirect, incidental, or consequential damages.

Customers are responsible for maintaining backups of important files before service begins.

 6.⁠ ⁠Intellectual Property

All content on this website, including text, graphics, logos, images, and branding, is the property of ZapAssist LLC unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.

 7.⁠ ⁠SMS Terms of Service

By providing your mobile phone number through our website, contact form, or during the course of requesting services, you consent to receive SMS messages from ZapAssist LLC.

SMS messages may include:

Appointment confirmations and reminders
Technical support updates
Service notifications
Billing and payment notifications
Customer service communications

Message frequency may vary.

Message and data rates may apply.

Reply STOP at any time to opt out of receiving future SMS messages.

Reply HELP for assistance or visit https://zapassist.com.

For information about how we collect and use your personal information, please review our Privacy Policy:

https://zapassist.com/privacy-policy/

SMS consent is not shared with third parties or affiliates for marketing purposes.

Your consent to receive SMS messages is not a condition of purchasing any goods or services.

 8.⁠ ⁠Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Privacy Policy:
https://zapassist.com/privacy-policy/

 9.⁠ ⁠Third-Party Services

ZapAssist LLC may use trusted third-party providers, including payment processors, website hosting providers, remote support software, analytics providers, and communication platforms. These providers only receive the information necessary to perform their services.

10.⁠ ⁠Changes to These Terms

ZapAssist LLC reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon posting on this website. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

11.⁠ ⁠Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

ZapAssist LLC

Website: https://zapassist.com

Email: support@zapassist.com